TrialNet has built its reputation on customer support. We begin each relationship with personal training on our systems, either in a class room setting or one-on-one via the Web. And we continue that support throughout the relationship. Users who have questions or need help are not directed to self help tutorials or exposed to a litany of telephone options. Each user's questions are handled personally by our staff. TrialNet customer support is available by phone during extended business hours and by e mail 24/7. Our support staff are not outsourced; they are an integral part of our business.

"What is important to most... is the turn around time it takes to get answers to questions. I work with a lot of Electronic Billing Systems from all over the States and TrialNet has the best time for getting back to you."         -Fonda Guyton | Sanders & Parks "We have had excellent support from the client and TrialNet in implementing this system. TrialNet has made it so easy to submit bills and TrialNet's customer support is always available to talk to about billing problems... I wish all our electronic billing could be like TrialNet."         - Marsha Molina | Steptoe & Johnson