Customer Support Specialist

The Customer Support Specialist would troubleshoot issues with TrialNet Services, providing on line and telephone support to our clients. This person would also be part of TrialNet's on line training staff to assist law firm users in accessing and using TrialNet services. Candidate must be very attuned to the customer's need and understand the importance of responding to requests in a timely fashion.

Responsibilities:

		Respond to customer calls and emails
		Research and resolve issues
		Document issues and resolutions implemented
		Set up member firms and users
		Train members in use of system
		Attend meetings to keep up with product enhancements and new features
		Provide input regarding features and enhancements received from customers

Professional Requirements:

		2+ years of customer support experience
		Superior customer service via phone and email
		Strong interpersonal and communication skills
		Strong familiarity with a variety of office software products, particularly Microsoft Office (Word and Excel)
		Legal support background, particularly in software time and billing systems
		Strong communications and documentation skills
		Ability to document, track and monitor issues
		Must be team-oriented and innovative - self-motivated and energetic
		Proven problem solver, who can think creatively under pressure
		Demonstrated ability to learn quickly

Submit resumes to:

TrialNet, Inc.
220 Hull Street, Suite 300
Richmond, VA 23224

Attn: Human Resources

Or Call Us at 888.512.1763